Announcement

As part of our ongoing efforts to optimize and streamline our processes, beginning December 1, 2023 we will change how we notify our partners of posted invoices and how to manage email notifications to receive copies of the invoices.

For Licensing:
We will discontinue sending out emails notifying partners about posted Enhancement Plan (EP) Renewals. Instead, licenses that are opted-in for automatic EP renewal will be automatically Invoiced 10 days prior to the EP date.  Corresponding invoices will be visible in the LS Retail Business Hub as well as the Customer License Value.
Please note that the 2% extra discount on EP renewals is exclusively available for licenses continuously opted into auto-bill since the last enhancement renewal date.

For Consulting, Accounting, Academy and POPS:
We will discontinue manually sending out all invoices via email. Invoices and supporting documents can be found on Business Hub.

Simultaneously, we're introducing a new functionality:
Automated email notifications for all posted invoices. This option needs to be specifically requested by the Business Hub Admin in the Business Hub and will become available in the coming weeks. This new functionality provides you with the option to receive, by email, PDF copies of posted invoices from LS Retail. If opted in, this will apply to all invoices posted by LS Retail across all departments.

To opt in for this option, the Business Hub admin logs into Business Hub. Under User Management/Partnership Contacts/Operational Contacts, make sure the "Invoices" option is ticked. Please note prerequisite is that the contact has the Business Hub Users/Invoice role selected as well. Contacts that have the Partnership Contacts/Invoices role selected will receive emails for all posted invoices from LS Retail.  Although this option will be released in the coming weeks, you can send an email to pops@lsretail.com to request advance access to it now.

Business Hub offers a comprehensive overview of invoices from all departments
It is the responsibility of the partner to make sure that all relevant contacts within their organization have the correct access to Business Hub.

If partners still prefer to download invoices from the Business Hub, the Business Hub Users/Invoices role is sufficient. However, if they want to receive an invoice by email, the contact needs to have the Partnership Contact/Operational Contacts/Invoices role selected in Business Hub.

If you have any questions please contact us via pops@lsretail.com