In September we conducted our annual partner survey to get feedback on how we can improve your experience with working with us from LS Retail.
Overall satisfaction as measured by the Net Satisfaction score (NSAT) methodology has increased from 112 points in 2021 to 118 now. As our goal is to keep on increasing the score, we want to keep you informed about the feedback we got and how we plan to address the points.
We will run a webinar on December 14, to discuss the results of the Partner Survey, which actions we are taking based on these results, and to get other important information across to you. To join the webinar, please sign up here. Even if you cannot attend the live event, please sign up and we will send you links to a recording.
Register now
Here are some of the topics we will discuss during the webinar:
Product Development
- We are working on making it easier, simpler, faster for you to find information about our solutions, like localizations, hotfixes and create pull requests through Github. We will also start with 5 Partner Focus Groups, a way of giving your direct input to our product directors to influence our roadmap. More information in the webinar.
- Localizations on portal
Partners can now download Language and Country apps from our portal and here is a good overview of the LS Central Country Availability with information of the local functionality.
- Central Release Candidate now available
Partner can now access the LS Central release candidate from the LS Central Portal. This enables them to test their extensions that have dependency before the official LS Central releases.
- Announcement for Hotfixes
We do not send out Announcements or Notifications when we release Hotfixes and it’s not on our roadmap. The best way to monitor Hotfix releases currently is to look in our online help https://help.lscentral.lsretail.com/Content/Hotfixes-And-Breaking-Changes.htm You can also log into our portal and go for Products, LS Central, Downloads, select the version you are interested in and there is a folder named Extensibility request and hotfixes.
Partner Operations and Licensing
- Our key focus is to make our partnership as much self-service based as possible via our the LS Retail Portal and the Business Center. We value your feedback here and work on making this even easier, simpler, faster for you to find the right information. Some improvements soon to be released:
- Business Center Update - You would love to see more partner status data in the Business Center, and we are happy to announce that we plan to launch user management and certification data soon. This will enable you as partner to manage who has access to which information, and see how your company is doing on LS Retail Certifications. In the backlog to launch in 2023 is to show your partner revenue status and what is needed to achieve the next level in our Partner Program.
- We will introduce payment by credit cards and show information about outstanding invoices in the next Business Center update, to be released before the end of the year.
Marketing
- We have gone through the list of all active partners and will reach out to partners who haven't used the service yet. Our Partner Marketing Specialist will ask them if they want to have a meeting to discuss what we offer in terms of marketing support and possible joint marketing activities.
- Several respondents ask for more marketing collaterals and battle cards in specific. We will create battle cards for LS Central and enhancers.
- Several respondents asked for more customer success stories. We will collaborate with partners to create new customer stories (case studies, videos).
Cloud Acceleration Program (SaaS onboarding buddy)
- Too many said they had not heard of the service, so we are very keen on attention, since this is a great free support service, we offer to help you with your first SaaS customers, so be at the webinar to learn more about this. We also update our partner portal with more information about it. We encourage every partner to take the CF 900 LS Central SaaS training via our LS Retail Academy On-Demand since that is the only prerequisite to get into the CAP program.
Sales Support
- We got your feedback on working closer together on sales support and having more contact with our sales teams. 70% said that they do not use the sales support we offer on a regular basis.
Action: Our sales teams will reach out to you for Business Review Meetings at least three times a year to stay closely aligned. We intend to do a Sales Kick-Off in January to inform you about our plans for the year, our events, our other marketing activities. We have started with our Diamond Club for training to our channel to get a collective learning and sharing to make the partnership stronger. Finally we aim to have monthly sales workshops for all partners to share new information, customer references, product updates, new marketing material etc.
LS Retail Consulting
- Less than 15 % of our partners use the services of LS Retail Consulting on a regular basis, so informing you about the benefits and their value is a first step we take. We will discuss this in our webinar about the partner survey results. We have guided implementations for all new partners that signed up in 2022 to help them to implement their first projects successfully, something we introduced after your feedback from previous surveys.
LS Retail Academy
- We launched the LS Retail Academy On-Demand platform in May this year and too few partners are using the service in our opinion. According to the survey, 20% said yes and these partners are very satisfied in general with the service. There was feedback on pricing and offerings that we are looking into to improving. We encourage every partner to set up an account. 80% of the participants that answered YES on using the service would recommend it to their colleagues and other partners. We will show you a glimpse the LS Retail Academy On-Demand platform in our webinar and list of upcoming trainings that you can start to consume.